Website Service Agreement

Read our agreement below

Last updated: March 2026

This agreement is between ROCSHIP, LLC ("we," "us," "ROCSHIP") and you ("you," "Client") — the person or business signing up for our services. By purchasing a ROCSHIP plan, you agree to these terms.

We've written this to be clear and readable. If something doesn't make sense, reach out and ask — ezekiel@rocship.com.

The Short Version

You're signing up for a managed Webflow website. We build it, we manage it, you pay a flat monthly fee. There's a 12-month commitment. After that, it's month-to-month and you can cancel anytime — your site is yours. If you're not happy after your first month, you get a full refund. That's the deal.

Now here are the details.

1. What We Do

We build and manage custom Webflow websites. Your plan includes everything outlined on our pricing page at the time of purchase — design, copy, development, hosting, security, monitoring, edits, support, and ongoing management. The specific features included in your plan (Website Starter or Website Pro) are listed on our pricing page and form part of this agreement.

We'll do the work professionally, meeting standard industry expectations. We reserve the right to update our service offerings, tools, and processes over time — but we won't remove core features from your active plan without notice.

2. Your Part

To keep things moving, you agree to:

Provide the information we need to build your site (business details, brand assets, photos, feedback on drafts)
Respond to our requests within a reasonable timeframe — usually 5 business days
Review and approve copy, design, and content before we publish anything
Not use your website for anything illegal, harmful, or that violates anyone else's rights

If delays on your end push the project timeline, that's okay — but we can't be responsible for missed deadlines caused by late feedback or missing materials.

3. Pricing and Payment

Monthly Fee

Your monthly fee is charged on the same date each month, starting from your sign-up date. The fee covers everything included in your plan — no hidden costs.

Setup Fee

The one-time setup fee is charged at sign-up and covers the initial build — discovery, content development, design, development, testing, and launch.

Price Changes

We may adjust pricing for new customers at any time. Your monthly rate is locked in for the duration of your 12-month commitment. After that, we'll give you at least 30 days' notice before any price change takes effect. If you don't agree with a price change, you can cancel.

Late Payments

If a payment is more than 15 days overdue, we may pause services — including taking your site offline — until the balance is resolved. We'd rather not do that, so if you're having trouble, just reach out. We'll work with you.

Taxes

You're responsible for any applicable taxes. We'll collect them where required by law.

4. The 12-Month Commitment

Your plan includes a 12-month commitment starting from your sign-up date. You cannot cancel during this period except under the 30-day money-back guarantee (see Section 5).

After 12 months, your plan becomes month-to-month. You can cancel anytime with 30 days' written notice.

5. The 30-Day Money-Back Guarantee

If after your first month you're not happy with the service — for any reason — we'll give you a full refund of your first month's payment and your setup fee. No awkward conversations. No hoops. Just let us know within 30 days of your sign-up date.

This guarantee covers your setup fee and your first monthly payment only.

6. Cancellation

During the 12-Month Commitment

You cannot cancel during the first 12 months except under the 30-day money-back guarantee. If you stop paying during the commitment period, you're still responsible for the remaining balance.

After the 12-Month Commitment

Cancel anytime with 30 days' written notice to ezekiel@rocship.com. Your site will remain live through the end of your current billing cycle.

What Happens When You Cancel

When you cancel after your 12-month commitment, your website is yours. We'll transfer your Webflow project to your own Webflow account at no charge. You'll be responsible for your own Webflow hosting plan going forward. We'll make the transition as smooth as possible.

What We Don't Do

We don't hold websites hostage. We don't make cancellation difficult on purpose. We don't charge transfer fees. If you want to leave, we'll help you leave cleanly.

7. Who Owns What

You Own Your Website

Once your setup fee is paid, you own the custom design, copy, content, and assets created for your website. If you cancel after your 12-month commitment, everything transfers to you.

We Keep Our Tools

We own our general templates, reusable components, frameworks, and internal tools. You get a license to use them as they're built into your website, but they remain ours.

Your Stuff

Any materials you provide — logos, photos, brand guidelines, content — remain yours. You give us permission to use them to build and manage your website.

Our Portfolio

We may feature your website in our portfolio, case studies, and marketing materials unless you tell us otherwise in writing.

8. The 36-Month Website Refresh

Every 36 months, we refresh your website — updated design, refreshed copy, and a site that reflects where your business is now. This is included in your plan at no additional cost. The refresh is a significant update, not a complete rebuild from scratch. We'll work with you on the scope and direction.

9. Hosting and Platform

Your website is built and hosted on Webflow. Hosting, SSL, and CDN are included in your monthly fee. We manage your Webflow account and all technical settings.

Webflow is an independent platform — we don't own it and we don't control it. In the unlikely event that Webflow changes their platform, pricing, or policies in a way that significantly affects your website, we'll communicate with you about options and next steps.

We are not responsible for Webflow outages, platform changes, or service disruptions outside of our control.

10. Edits and Support

Your plan includes unlimited edits and same-day support Monday through Friday. "Unlimited edits" means reasonable, ongoing updates to your existing website — text changes, image swaps, new sections, new pages (within your plan's page limit), and similar requests.

Unlimited edits do not include: building a custom web application, setting up complex e-commerce, producing video or photography, complete redesigns outside the 36-month refresh cycle, or work that would constitute a new project.

If a request falls outside the scope of your plan, we'll let you know before doing any additional work and provide a separate quote if needed.

11. Uptime and Reliability

We monitor your website's uptime 24/7 and address critical issues as quickly as possible. However, we do not guarantee 100% uptime. Occasional downtime may occur due to Webflow platform maintenance, third-party service issues, or circumstances outside our control.

We are not liable for any losses resulting from website downtime.

12. Privacy and Confidentiality

We'll keep your business information private and only use it to provide our services. We won't share your information with third parties except as needed to deliver the service (for example, Webflow for hosting, analytics tools for reporting).

Our full privacy policy is available at [https://www.rocship.com/privacy].

13. What We Promise (and What We Don't)

What We Promise

We'll do professional work. Your website won't intentionally infringe on anyone else's intellectual property. We'll follow the law.

What We Don't Promise

We can't guarantee specific business results — more leads, more revenue, higher rankings. A great website is a strong foundation, but results depend on many factors outside our control. We provide the website and management. What you do with it is up to you.

The service is provided "as is" beyond the warranties stated above. We disclaim all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

14. Limitation of Liability

Neither of us is responsible for indirect, incidental, or consequential damages — including lost profits, lost data, or business interruption — even if we knew they might happen.

Our total liability for any claim related to this agreement won't exceed the total amount you've paid us in the 12 months before the claim.

15. Indemnification

You agree to hold us harmless from any claims, damages, or expenses arising from: content you provide that infringes on someone else's rights, your use of the website in a way that violates the law, or any breach of this agreement on your part.

We agree to hold you harmless from any claims arising from our negligence or our breach of this agreement.

16. Disputes

Governing Law

This agreement is governed by the laws of the State of Tennessee.

Resolution

If we have a disagreement, we'll try to work it out like adults first. If that doesn't work, we'll use binding arbitration in Knoxville, Tennessee through the American Arbitration Association. The prevailing party gets reasonable legal fees.

17. General Stuff

Independent Contractor. We're not your employee, partner, or agent. We're an independent contractor.

Entire Agreement. This is the whole deal. No side agreements unless they're in writing and signed by both of us.

Changes to These Terms. We may update these terms from time to time. We'll give you 30 days' notice of any material changes. Continued use of the service after that constitutes acceptance.

Assignment. Neither of us can transfer this agreement without the other's written consent, except in the case of selling the business.

Severability. If any part of this agreement is found to be unenforceable, the rest still stands.

Force Majeure. Neither of us is responsible for delays caused by things outside our control — natural disasters, pandemics, internet outages, acts of government, or similar events.

Notices. Important notices should be sent in writing to ezekiel@rocship.com or by certified mail to our business address.

No Waiver. If we don't enforce a rule once, that doesn't mean we won't enforce it later.